Published in the August 19, 2021 issue of The Jerusalem Report.

Israel has a national security blind spot. It is called effective public relations or, in Hebrew, hasbara. Israel does it really badly. I say this as an American who listens to other Americans, American politicians and the American media. American politicians who support Israel have confided their utter frustration with the lack of Israel’s public relations savoir-faire. It makes advocating for the US-Israel relationship much harder, especially against a coordinated anti-Israel apparatus that speaks on message and has mastered social media.

Israel’s enemies know that they cannot defeat the Jewish state militarily, so they have turned to influence the public with a straightforward one-sided narrative that plays fast and loose with facts and context. Taking control of the narrative of the Israeli-Palestinian conflict is happening right now, and Israel’s enemies are winning. A recent poll by the Jewish Electorate Institute revealed that 38% of American Jews under 40 think Israel is an apartheid state, 33% think it is committing genocide against the Palestinian people and 20% think Israel doesn’t have a right to exist!

The first thing Israel needs to do is to acknowledge the problem and admit the image has been handled poorly. Then it needs to raise public relations importance to the level of a national security priority of the first order. Without a coordinated public relations strategy with the financial resources to make a difference, Israel’s ability to educate and influence the American public with its compelling case will continually be undermined. Winning this is essential not only for Israel. America needs a strong Israel as it pivots its efforts to the Far East to confront China.

But just reacting to propaganda attacks, being on the defensive is a guaranteed losing hand for Israeli hasbara. The mantra for Israeli public relations is to go on the offensive continually. Use personal narratives to illustrate Israel’s human tragedies because of Palestinian terrorism, inspired by blatant Jew-hatred thinly veiled behind anti-Zionism. An example of what it means to go on the offensive against the false charge of Israeli apartheid would be to publicize the Palestinian law that forbids selling land to Jews, a much more appropriate analogy to South African apartheid.

As a BESA public paper said, “The systemic failure of Israeli public diplomacy is a longstanding open secret. Because the country’s diplomatic bodies are dispersed among an assortment of ministerial and security frameworks, it is highly unlikely that the system as a whole will ever be strengthened and revitalized… a formula to establish a central and synchronized public diplomacy body has not yet been found. It appears that Israel has still not internalized the full value of either dynamic public diplomacy or sophisticated psychological warfare.”

Things may be changing. Israel’s new government brought not only a new prime minister and foreign minister but ended the 12-year reign of Benjamin Netanyahu, who downgraded the foreign service budget, and
with it, a potent tool to improve its public diplomacy and get it’s narrative a fairer hearing. Bibi thought he did hasbara better than anyone, and perhaps he did. But relying on one person for effective PR, especially one so divisive in America, was a self-inflicted wound, especially with so many English-speaking orators who could have amplified his message. According to Gary Rosenblatt, the former editor and publisher of Jewish Week, Netanyahu was incomprehensibly rude to American Jewish journalists, antagonizing pro-Israel friends and writers. Bennett is fluent in English, the son of American immigrants, so he should not be shy about being out front in the PR wars.

Foreign Minister Yair Lapid seems to get it, too. In a news conference at the Foreign Ministry on July 25, Lapid lamented that failed Israeli PR is partially to blame for the current peak in antisemitism and Israel-bashing. “The State of Israel is in trouble,” Lapid said, adding that “the time has come to tell Israel’s story differently.”

He said the Strategic Affairs Ministry had been folded into the Foreign Ministry in an effort to concentrate and improve Israel’s PR, and the ministry’s budget was being boosted significantly. “Restoring the status of the Foreign Ministry is a goal that both I and Prime Minister Bennett share.”

In Lapid’s words, “in the past years, Israel has abandoned its foreign service, abandoned the international arena, and then we woke up one morning to find that our international standing has been weakened. The management of the relationship with the Democratic Party in the United States was careless and dangerous. The Republicans are important to us; their friendship is important to us, but not only the friendship of the Republican Party. We find ourselves with a Democratic White House, Senate, and House, and they are angry. We need to change the way we work with them.”

This will be an uphill battle with the rise of the anti-Israel progressive wing. Hopefully, Lapid’s perception as a moderate may give the cowered mainstream pro-Israel Democrats like US Senate Majority Leader Chuck Schumer some courage to speak up.

Will this government, like almost all before it, relegate the issue of Israel’s public relations at both times of war and peace to second or third-tier priorities? The damage done by Israel’s mixed messaging during the most recent Gaza war may have created a tipping point against Israel in America and Congress, with the anti-Israel pro-Palestinian voice moving to center stage.

For the first time, too many pro-Israel Democrats remained on the sidelines, not openly defending Israel during Operation Guardian of the Walls. They allowed a moral equivalence narrative to take hold, doing a wholly inadequate job of defending Israel from the malicious charge of indiscriminate attacks on Palestinian civilians or explaining the importance Israel plays in advancing American national security interests. Democrats told me that Israel’s PR was abysmal, making them less willing to take the risk of supporting Israel. There was also the legitimate fear from the ascendant anti-Israel members of their party that if they defended Israel, they could endanger their re-election.

Israel’s governing coalition of just 61 MKs hangs by a thread and has so much on its plate. It is tasked with advancing the nation’s interests at home and abroad while not losing even a single vote of a member along the way. Their first priority is to pass a two-year budget so the nation can finally plan for the future and create some stability. Making the case to prioritize PR will be a hard sell.

The Palestinians and their supporters speak with one message of victim and victimizer, occupier and occupied, that resonates in an American nation that is increasingly ignorant of the history of the Middle East. Out of context heart-wrenching narratives followed by charges of apartheid and war crimes are given unrefuted coverage. Especially when they come from progressive Jewish organizations like J Street that seem more pro-Palestinian than their self-designation as pro-Israel, pro-peace. Photos of children killed in war are reflexively blamed on Israel, even when it’s from a misfired Hamas rocket shot from a Palestinian civilian area. Israeli spokespeople have done a poor job publicizing the cynical use of Arab children as human shields.

Israel’s best English-language spokesperson, Netanyahu, was too involved in managing the war and chose not to deputize articulate English-speakers to go on the air and write columns throughout the US. The playing field was left almost entirely in the court of the anti-Zionists. Yes, it is an uphill fight, but its management has been a failure for decades. The inability to get all branches of government on the same message is not just poor public relations but a national security nightmare that is ignored at the nation’s peril. America needs Israel to do a better job, as it is in its interest for Israel to be strong and not become a pariah in the US.

An indication of the dysfunctional Israeli PR was the recent closure of its Strategic Affairs Ministry, transferring its mission to the underfunded Foreign Ministry. Outgoing director-general Tzahi Gavriel’s job was to brand Israel positively and fight the growing BDS movement. He told Lahav Harkov of The Jerusalem Post, “If we go back to a situation where this important issue is scattered between different ministries, we’ll deteriorate. This is about Israel as a brand. PR and hasbara were not enough anymore. We needed technology, data, a civil society engine, and digital assets. We needed infrastructure and a coordinated plan.”

Since the beginning of the Second Intifada, American supporters of Israel have been banging their heads against the walls of the Knesset and Prime Minister’s Office, trying to alert the Israeli government that it is losing the battle for the court of public opinion. The victim/victimizer approach advanced by mainstream media sympathetic to the underdog Palestinian cause could have been better managed. But getting the Israeli government to realize this as a national security priority fell on deaf ears repeatedly.

Often I heard from Israeli officials that they know what they were doing. Other times I heard that it doesn’t make a difference, and we have given up trying to convince an international community or mainstream media of Israel’s case. Arrogance and surrender is not a strategy. Especially for a country forging new relations from the Far East, the Asian subcontinent, and the Arab world. Not adequately prioritizing its public relations with its most important friend, ally, and benefactor, the United States, is just a self-inflicted wound. Israel is losing the American public.

Israel’s ability to prosecute the inevitable next war in the north or south may be limited by poor public relations. Suppose the American public is not convinced of Israel’s case during a war. In that case, the president and Congress will be less willing to give Israel leeway to continue fighting, forcing a premature ceasefire before Israel accomplishes its military goals. That alone could bring the following war sooner rather than later.

Going forward, what should the new government do regarding public diplomacy? Let’s start with a well-funded initiative to prioritize public relations in the English-speaking world. Here is a perfect example. Instead of marching out an older male Israeli spokesman speaking English in harsh accented Hebrew, Israel puts its best foot forward with a young female person of color with perfect English. The pro-Palestinian world has been using young relatable English speakers for years. You would never know that these Palestinian apologists represent a misogynistic, homophobic, authoritarian regime that wants to end Israel’s right to exist as a Jewish nation. Their weapons are the words of the intersectional Left of America, using their own set of facts and narratives to elicit an emotional response. That is the winning hand in this PR war.

What is needed is an entirely new and well-financed Israeli-based English training media center. Its goal would be to train Israel’s diplomats, politicians, ministers, spokespeople of government ministries, military, police force, civil society leaders and key Israeli influencers in practical communication skills to boost Israel’s image. If created in partnership between government and private donors, like Birthright, it could forge a path toward public relations effectiveness.

The media center would include practical training for TV, print, radio and social media. This would cover everything from learning how to develop talking points, writing op-eds and learning how to avoid getting trapped by questions of an interviewer hostile to Israel. Learning to be effective in social media platforms used in English is an absolute must. A real media studio with a mock TV and radio studio would allow those trained to feel comfortable in front of the camera. And yes, every politician, diplomat and person qualified for the English-speaking world would need to consider him or herself a student, requiring humility to improve.